WhiteleyEaves understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).
Whiteley Eaves Ltd a Limited Company with the registered office and trading address of Unit 2.11, Hollinwood Business Centre, Albert Street, Failsworth, Oldham, OL8 3QL – registration number: 11283467
Data Protection Officer: Mr David Whiteley
Email address: david@whiteleyeaves.co.uk
Telephone number: 0161 393 8417
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us:
· [Name;]
· [Address;]
· [Email address;]
· [Telephone number;]
· [Business name;]
In addition if you are working for and/or on behalf of WhiteleyEaves Limited we may collect:
· [Gender;]
· [Date of birth;]
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
· Providing and managing your account.
· Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
· Personalising and tailoring our services for you.
· Communicating with you. This may include responding to emails or calls from you.
· Supplying you with information by email and / or post that you have opted-in to (you may unsubscribe or opt-out at any time by emailing info@whiteleyeaves.co.uk
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason for which it was first collected. Your personal data will therefore be kept for a maximum of 10 years following your last contract with us.
WhiteleyEaves take all responsible steps to protect your personal data from loss or destruction. We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.
We will not share any of your personal data with any third parties for any purposes, subject to one important exception. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than] one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
If you would like to contact us about this Policy, our use of your personal data, or about exercising any of you rights, please use the contact us form on the website or write to us at
WhiteleyEaves Limited, Unit 2.11, Hollinwood Business Centre, Albert Street, Failsworth, Oldham, OL8 3QL or by Email: david@whiteleyeaves.co.uk
If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint to the applicable supervisory authority or to seek a remedy through the courts. Please visit the ICO website for more information on how to report a concern to the UK Information Commissioner’s Office
Our website uses Google Analytics cookies. Google Analytics is a piece of software that obtains data about visitors (you).
Examples of what information Google Analytics gathers are: What website you came from to get here, how long you stay for, what kind of computer you’re using etc. This tracking information allows us to better understand the people who come to our site and what content they are interested in. This will allow us to make more informed decisions on design and planning of website content. No personally identifying data is included in this type if reporting.
All of our activity falls within the bounds of the Google Analytics Terms of Service.
Although our website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout our website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and that our website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Currently WhiteleyEaves Limited communicate through social media platforms. All communication, engagement and actions taken through external social media platforms that our website and its owners participate on, are custom to these terms and conditions as well as the privacy policies held with each social media platform respectively.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website whiteleyeaves.co.uk
This policy was last reviewed on 20th June 2019
